Submission Due Date: 09/28/2025

Client  - State of Ohio

Position is remote

Job Description:

• Create and manage changes to the system.
• Modify/configure the system to increase benefits and usability.
• Daily administration and support of Salesforce including but not limited to managing multiple user setup, customization of objects, fields, record types, page layouts and validations
• Manage system changes without interruption to the user
• Grant/ remove and maintain user licenses
• Communicate with users regarding new features, enhancements, and changes to the system
• Monitor usage and mentor users/groups needing assistance
• Continually seek ways to further enhance the end-user experience
• Document company processes and workflows
• Develop process documentation and field maps
• Create new processes and associated reporting
• Import data as appropriate
• Monitor and manage exception logs for back-end system integration with SFDC
• Monitor and improve data quality
• Create and maintain dashboards
• Create and maintain reports including folder maintenance